Refund Policy

COVID-19: Preventive Measures

As a preventive health measure, all returns are quarantined for a minimum period of 3 days before being processed by our employees.

You must return your items to our Marieville warehouse by mail or purolator at your costs

LEGAL NOTICE / CONDITIONS OF SALE

If the products you have purchased from Sportchief are not entirely satisfactory to you, we will grant returns within 30 days of receipt if all of the following conditions are met:

      • The item has not been worn.
      • It is still in its original box.
      • You have the invoice or receipt for the transaction.

In the event that the return does not comply with these criteria, the product may be returned to you and the delivery costs may be billed to you.

HOW TO MAKE A RETURN

BY MAIL OR PUROLATOR

Return the package to the Sportchief warehouse at your expense, the merchandise must be properly packaged in order to protect it. We advise you to take out insurance in case of loss (higher costs)

We will make the refund upon receipt of the package, by the same payment method as the purchase. Please allow 5-10 business days for carrier shipping time and credit processing.

SHIP YOUR PACKAGE TO THE FOLLOWING ADDRESS:

Sportchief - WEB
888 Chambly Street
Marieville, QC
J3M 1R2

1-800-567-1729

Important:

** Purchases made in store can only be processed in store

** If you are not completely satisfied with your purchase, Sportchief agrees to respect its return policy appearing above.

WARRANTY

The items supplied by Sportchief are new and flawless. They are guaranteed for a period of 30 days from the date of purchase against any manufacturing defect if the product has been used under normal conditions. In these cases, we will replace the product or refund you using the same payment method as the purchase.